Returns policy

Supply and Delivery

Products are generally available for immediate delivery. If the item is not in stock, you will be notified within 48 hours from time of ordering.

No returns will be accepted on a ‘change of mind’ basis, so please be sure before you buy. All returns must comply with the Consumers Guarantees Act or Fair Trading Act. No returns will be accepted if the container has been opened and the seal broken.

Disclaimer & Limitation of Liability as to Shipping Errors

If we do ship the wrong product to you or leave out a certain product from a package, our procedure and policy for resolving the problem is the following:

Aaron & Willoughby Ltd (Trading as Agility Health Co) will verify that an item was left out of a package by going over receipts and what was shipped.
If we clearly see that an item has been left out of the package, we will ship the item to you at no charge using the most efficient shipping method available. Claims can be initiated by contacting us here